Topic: Program Management
Crowdsourced security testing and vulnerability disclosure programs require the right combination of policy, resources, and support to be successful. Bugcrowd’s leading platform and team bring years of experience facilitating success with whiteglove management of these programs. From the policy design, launch, and submission management our Operations team is a close partner of our talented researcher community and customers.
Last week, we released our third annual State of Bug Bounty Report. We were really excited to see the momentum around enterprise adoption, and this year’s report highlights not only the continued growth of the bug bounty model, but also the economics around bug bounty payouts, trends in vulnerabilities, and the continued growth of the crowd.
The management of vulnerability reports can be painfully time-consuming. Organizations hardly have the time or resources to triage and validate incoming vulnerability findings from outside researchers. We recognized the need to ease this pain in 2012 and since then, have provided our customers with full-scale bug bounty support and services, of which include expert technical review and escalation of valid vulnerability submissions. In addition, our teams provide the facilitation of researcher communications crucial for detailed reports, deeper context, and high engagement.
Over the past year, we’ve spent some time diving into many of the different aspects relating to setting up a successful bug bounty program. Previously we’ve covered setting your scope, and the importance of focus areas, as well as some considerations to make around setting exclusions and provisioning your testing environment. Additionally, we’ve also taken a brief look at reward guidelines and disclosure policies, and how they can be used to both enhance your program and increase visibility.
There are many key performance indicators (KPIs) of a successful bug bounty program–some that matter more to program owners, and some that matter more to researchers. At bugcrowd we aim at aligning the importance of these KPIs between all involved parties to articulate better what is most helpful and valuable to each.
In this post, we will explore the ever important metric, response time. This value is a key factor in both maintaining a healthy and successful program, as well as keeping researchers engaged and involved. Communication, both in swiftness and effectiveness, is key to staying on the same page throughout the vulnerability reporting and review process. Our recent post regarding proper escalation paths when communication falls through is proof of that.