There are many key performance indicators (KPIs) of a successful bug bounty program–some that matter more to program owners, and some that matter more to researchers. At bugcrowd we aim at aligning the importance of these KPIs between all involved parties to articulate better what is most helpful and valuable to each.
In this post, we will explore the ever important metric, response time. This value is a key factor in both maintaining a healthy and successful program, as well as keeping researchers engaged and involved. Communication, both in swiftness and effectiveness, is key to staying on the same page throughout the vulnerability reporting and review process. Our recent post regarding proper escalation paths when communication falls through is proof of that.