Offering complete peace of mind with expert program management since day one.

A World-Class Team of Experts

Experience trust, quality and efficiency with a world-class team of experts. Bugcrowd blends its program management, security DNA and deep researcher relationships to ensure the success of your crowdsourced security program.

Customer Success
  • Onboards Customers to ensure a successful kickoff for your brand.
  • Crafts a “Program Roadmap” for each customer to ensure goals 
are met.
  • Performs regular one-on-one calls to handle questions and manage goals.
Avg. Monthly Program Updates
Security Operations
  • Works one-on-one with researchers, determining severity and validity.
  • Enriches vulnerability data to ensure submission are actionable.
  • Triage & reproduce submissions, escalating high-severity issues.
24 Hours
Avg. time to First Touch
Researcher Operations
  • Builds relationships with high performers.
  • Delivers incentive programs to retain the highest quality researchers.
  • Handles incidents & facilitates communication between customers and researchers.
Avg. weekly payout